ProRehab wants our customers to be happy with our products and service. Our satisfaction guarantee allows you to return or exchange your portable oxygen concentrator within 30 days of receipt of unit.We strongly encourage you to immediately inspect and use your new concentrator to make sure that it meets your needs.
When your unit arrives:
Inspect the package immediately and unpack your new portable oxygen concentrator. We test every unit before it leaves our warehouse, but sometimes units do arrive either damaged or defective. We sincerely apologize for this inconvenience and ask that you contact us immediately. If a unit is damaged in shipping, we must notify and work with the shipping company within 48 hours. We cannot be responsible for shipping damage if you wait longer than 48 hours after your unit arrives to let us know.
0 – 3 days after arrival - 100% refund
It is unlikely, but if you decided that the unit you purchased isn’t for you we will refund your money 100% (excluding shipping costs) for all new units if you notify us within the first 3 days. During those 3 days, we encourage you to pick up, pull, carry, examine, and test-run your unit (for fewer than 10 hours).
We can’t sell a unit as new if it has been damaged or has more than 10 hours outside the factory, the 100% customer satisfaction is only valid if you contact us within the first 3 days and the unit:
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Remains in unused / like new condition including all packaging.
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Has not been used in a smoke-filled environment.
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Has been run less than 10 hours.
Please contact our customer support department at 833-POC4YOU to obtain a required return authorization number.You must pay for return shipping costs. Please insure the return shipment for the full value.
4 - 30 days after arrival
If you determine between 4 days and 30 days after you receive the unit that you would like to return it, please contact our customer support at 833-POC4YOU and they will assist you with either an exchange or will provide you with a required return authorization number. Please understand that any unit used over 10 hours is considered used, and therefore the refund will be calculated upon the unit’s "used" value. The restocking fee for units returned between days 4 and 30 is 25%. Please contact our customer support at 833-POC4YOU. All returns require a return authorization. You must pay for return shipping costs. Please insure the return shipment for the full value.
After 30 days:
Unfortunately, after 30 days we cannot refund or exchange your unit.
